At Blake Craigie, we want customers to have a clear process when a purchase needs to be returned or exchanged.
Please read the following policy before sending any product back.
STARTING A RETURN OR EXCHANGE
To request a return or exchange, contact:
blakecraigie@gmail.com
Please provide:
Your order number
The product involved
The reason for your request
Whether you prefer a return or exchange
Photos if the item is damaged, defective, or incorrect
Please contact us before shipping any item back.
Products returned without instructions or approval may not be accepted.
RETURN CONDITION
Products submitted for a standard return should generally be:
Unused
In good condition
Free from damage caused after delivery
Returned with original packaging when reasonably possible
Returned with included accessories and components
Accompanied by proof of purchase
Products that have been heavily used, altered, washed, damaged after receipt, or modified may not qualify.
ITEMS THAT MAY NOT QUALIFY FOR RETURN
Certain items may have return restrictions because of hygiene, safety, customization, or product condition.
These may include:
Personalized products
Custom made products
Opened hygiene sensitive products
Products marked as final sale
Products that cannot reasonably be resold after use
These restrictions do not remove any rights that cannot legally be excluded under applicable consumer law.
DAMAGED OR DEFECTIVE PRODUCTS
If your item arrives damaged or defective, contact us as soon as reasonably possible.
Email: blakecraigie@gmail.com
Please include your order number and clear photographs showing the problem.
We will review the information and determine an appropriate solution.
Depending on the circumstances, this may include:
A replacement
An exchange
A partial refund
A full refund
Another suitable resolution
WRONG ITEM RECEIVED
If you receive a different item from the one shown on your order, contact us and provide photos of the product received.
After verification, we will provide instructions for resolving the issue.
EXCHANGES
Exchange requests are subject to product availability.
If the requested replacement product is unavailable, we may provide another available option or issue a refund when appropriate.
For exchanges requested because of customer preference, the customer may be responsible for applicable return shipping costs.
CHANGE OF MIND RETURNS
If you no longer want an eligible product, you may contact us to request a return.
Customers may be responsible for return shipping costs when the return is not caused by a product defect or an error by Blake Craigie.
REFUNDS
Once an approved return is received and reviewed, we will determine whether the refund conditions have been met.
Approved refunds are normally issued through the payment method originally used for the order.
Banks and payment providers may require additional processing time before the refund appears in your account.
Original shipping fees may not be refundable unless required by applicable law or unless the issue was caused by an error on our part.
ORDER CANCELLATION
If you want to cancel an order, contact us as soon as possible at:
blakecraigie@gmail.com
We will attempt to assist before fulfillment begins.
Once an order has been processed, packed, or shipped, we may no longer be able to cancel it.
UNDELIVERABLE OR REFUSED PACKAGES
If a package is returned because of an incorrect address, unsuccessful delivery, refusal of delivery, or another issue not caused by Blake Craigie, additional shipping charges may apply if you request reshipment.
Where permitted by law, shipping and other nonrecoverable costs may be deducted from any applicable refund.
RETURN AND EXCHANGE CONTACT
Email: blakecraigie@gmail.com
Website: blakecraigie.com